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About MHT PAK
MHT PAK is a trusted sanitary store offering genuine, high-quality sanitary and plumbing products at competitive prices. With a wide range of modern designs and reliable brands, we aim to meet the needs of homes, offices, and commercial projects. Our physical store, nationwide delivery, and customer-focused support ensure a smooth and confident buying experience for every customer.
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Frequently Asked Questions
What makes MHT online store the best sanitary brand in Pakistan?
MHT sets the standard in Pakistan by combining premium pure brass craftsmanship with modern innovations like SS linear drains, ensuring every fixture is as durable as it is stylish.
With the added value of free nationwide delivery and a transparent, manufacturer-backed warranty policy, MHT offers a seamless and trustworthy shopping experience for high-end bathroom solutions.
Do Offer Delivery across Pakistan?
Delivery Information
- Coverage: We deliver to all major cities and towns across Pakistan (including Karachi, Lahore, Islamabad, Faisalabad, Multan, Quetta, Peshawar, and beyond).
- Shipping Cost: FREE Delivery on all orders nationwide for a limited time!
- Estimated Delivery Time: * Major Cities: 7 to 15 business days.
- Remote Areas: 9 to 17 business days.
Tracking: Once your order is dispatched, you will receive a tracking number via SMS/Email to monitor your shipment.
What if I receive a damaged product?
At MHT Store, we take great care in packaging our Brass and SS fixtures. However, if your order arrives damaged, we have a straightforward replacement process:
- Report within 24 Hours: Please inspect your parcel immediately upon delivery. If you find any physical damage, contact our support team via WhatsApp or Email within 24 hours of receipt.
- Provide Evidence: Send us a clear photo or short video of the damaged product and the packaging.
- Free Replacement: Once the damage is verified, we will arrange a free replacement to be sent to you at no extra cost.
- Policy Alignment: All claims are settled according to our Sales and Warranty Policy, ensuring that manufacturing or transit defects are resolved fairly and quickly.
Do you Offer Returns and Exchange?
🔄 Returns & Exchanges Policy
Yes, we offer returns and exchanges to ensure you are 100% satisfied with your purchase. Our policy is designed to be fair and transparent:
- 7-Day Exchange Window: You can request an exchange within 7 days of delivery if the product is unused, in its original packaging, and in resalable condition.
- Manufacturing Defects: If a product has a functional issue (e.g., a leaking mixer or a casting defect in the brass), it will be handled under our Warranty Policy for a repair or replacement.
- Change of Mind: If you wish to exchange a product for a different style or finish (e.g., swapping Chrome for Matte Black), the customer is responsible for the return shipping costs.
- Non-Returnable Items: Custom-sized SS linear drains or products that have already been installed cannot be returned or exchanged.
How to start a return: Simply message our WhatsApp support team with your Order ID and a photo of the item. Once approved, we will guide you through the process.
How can I be sure of MHT's quality?
We understand that bathroom fittings are a long-term investment. At MHT Store, we guarantee quality through our "Manufacturing Excellence" framework:
- Premium Material Grade: Unlike many market brands that use cheap zinc or plastic, we use Pure Solid Brass for our faucets and High-Grade Stainless Steel for our drains, ensuring they never rust or corrode.
- Factory-Direct Testing: Every single mixer, faucet, and shower undergoes a Pressure Leak Test before it is packed. We ensure 0% leakage before the product leaves our unit.
- Finish Durability: Our Chrome, Matte Black, and Gold finishes are applied using advanced electroplating technology. They are tested to resist spotting, peeling, and tarnishing even with Pakistan's hard water conditions.
- Weight Speaks for Itself: High-quality brass is heavy. When you receive an MHT product, the solid weight in your hand will immediately confirm its durability and metal purity.
Official Warranty: We back our manufacturing with a formal Warranty Policy. If there is any structural or functional defect, we stand by our product and settle it according to our sales policy.
What payment methods do you accept?
At MHT, we are committed to providing a secure and transparent shopping experience. To ensure efficient order processing and timely delivery of high-value items, we have established the following payment guidelines based on order value:
1. Payment Tiers
The following conditions apply to all orders placed on our store:
Order Value (PKR)
Payment Requirement
Below PKR 15,000
100% Cash on Delivery (COD) available.
PKR 15,000 to PKR 50,000
30% Advance Payment required prior to dispatch.
PKR 50,000 to PKR 100,000
50% Advance Payment required prior to dispatch.
Above PKR 100,000
100% Full Advance Payment required prior to dispatch.
Payment Process & Verification
To ensure your order is processed without delay, please follow these steps for advance payments:
- Bank Transfer: All advance payments must be made via online bank transfer to MHT's official bank account.
- Account Details: Our customer service team will provide the relevant bank account details via email or WhatsApp once your order is placed.
- Confirmation: After completing the transfer, please share a screenshot or receipt of the transaction with us via WhatsApp at [0366 6494600].
- Dispatch: Once our accounts department verifies the payment, your order will be cleared for immediate dispatch.
Do you offer discounts or promotions?
Yes, we offer bundle discounts on our website by default. If you buy 2 of the same product, you will get 5% off, and if you buy 3 of the same product, you will get 10% off. Also, we offer good discounts on bulk orders.
Do you offer bulk B2B orders with contractors or builders?
Yes, we offer wholesale prices to bulk orders and we work on the B2B model as well. Please reach out to get a free quote now wwtmht@gmail.com
Do you offer a bulk quantity discount?
Yes, we offer discounts if you purchase in bulk quantity.
Can I visit your store in person?
Yes, You are most welcome to visit our office. We are in preparation of launching our display showroom soon.